SYBIT: The European specialist in customer experience and digital commerce

Sybit is the European specialist in customer experience, transforming your business relationships. Through consulting, digitalization, UX design, and artificial intelligence, Sybit supports European manufacturers and distributors in transforming their customer experience. With 25 years of expertise, backed by 350 employees within the NTT DATA Business Solutions group.

Who are they?

SYBIT is convinced that digital transformation creates value

when it improves customer relationships and generates measurable business results. With a particular focus on digital commerce and marketplace business models, SYBIT supports companies from strategy and process design through to

architecture, implementation, and continuous optimization. As a member of NTT DATA Business Solutions, SYBIT combines specialized customer experience expertise with the capabilities of a global SAP partner.

Reference clients: Bosch, Coca-Cola, Satair (aeronautics), Clariant (chemicals), Zumtobel (lighting), MEWA (textile services), Wanzl (retail equipment), Bühler (food processing), Max Bögl (construction)

4 benefits:

1. Total specialization in customer experience

At SYBIT, there are only experts in customer experience and related architectures. No generalists, no dilution of focus. This concentration on a single domain explains the depth of their consulting on customer-oriented processes, from sales to after-sales service.

2. AI and autonomous agents at the heart of the offering

SYBIT has developed a comprehensive offering around artificial intelligence: AI agents and automation, AI-based business transformation, as well as data and analytics products. The agency even offers starter packages

allowing companies to get started without overly restrictive commitments.

3. Marketplace strategy and implementation

SYBIT supports companies in the development and scaling

of marketplace business models, from strategy, business case analysis, and governance to partner onboarding, technological implementation, and continuous optimization. By combining marketplace strategy, Mirakl and SAP Commerce Cloud expertise with connected data architectures and AI-driven processes, SYBIT creates scalable digital sales channels, more efficient marketplace operations, and lays the foundation for new business models.

4. Award-winning projects

SYBIT has been distinguished multiple times for the quality of its work, notably with a global SAP CX Award and several SAP Quality Awards earned alongside its clients. The agency has also been recognized as a Grand Winner of the SAP Quality Awards.

From consulting to operations, comprehensive coverage

SYBIT structures its offering around three core competencies and four areas of digital experience to cover every stage of the customer journey.

Consulting

Business consulting: aligning commercial strategy with digital infrastructure
Process consulting: redesigning and optimizing customer-centric processes
Solution consulting: selecting and architecting technical solutions

Digital commerce

B2B and B2C commerce platforms
Digital marketplaces with proven expertise from Mirakl
in the field of marketplaces
Customer portals: simplifying processes and strengthening customer relationships
Modular and scalable digital commerce architectures, powered by AI

Data and artificial intelligence

AI agents and business process automation
AI-driven business transformation
Data products and advanced analytics
Fixed-price AI starter packs for a quick launch

Digitalization and UX design

End-to-end implementation and application management
Custom applications and bespoke development
Migration and system integration
Design systems, user research, and service design

Phased transformation, never in silos

Having led thousands of projects, SYBIT has reached a clear conclusion: companies that successfully transform their customer experience do not think in terms of individual departments. They move forward in phases, with a clear vision and a constant focus on their customers' real needs.

Step 1 — Understand and define

SYBIT begins by analyzing existing business processes and the actual expectations of end customers, before making any technological decisions. The goal is to identify the starting point that will deliver the greatest business impact.

Analysis of existing sales and service processes
User research with end customers
Defining priorities and the roadmap

Step 2 — Design the experience

The UX team designs journeys and interfaces using reusable design systems to ensure consistency across all touchpoints and accelerate development.

Service design and customer journey mapping
Building design systems and reusable interfaces
User testing and iteration before development

Step 3 — Implement and integrate

SYBIT handles full implementation, connecting the new platform to existing systems and ensuring data migration with zero downtime.

End-to-end implementation of selected solutions
Migration and integration with the existing application ecosystem
Development of custom applications when standard solutions fall short

Step 4 — Operate and evolve

After go-live, SYBIT provides long-term application management and supports the platform's continuous evolution in line with business needs.

Application management and support services
Functional enhancements and version upgrades
Gradual integration of AI into existing processes

Why does this DJUST x SYBIT partnership make a difference?

This alliance combines DJUST's specialized B2B technology with the agency's project management and integration capabilities.

SYBIT x DJUST — From innovation to impact: boosting B2B ecommerce performance

How the latest innovations in search, product data management, payments, and logistics are transforming B2B commerce and positioning forward-thinking companies for long-term performance.

3 key points of the partnership:

1. Advanced B2B projects, not standard deployments

The agency brings the ability to lead complex B2B e-commerce projects: marketplaces, secure payment options, and microservices architectures. These skills allow us to go beyond simply launching a portal and address the most demanding architectural challenges.

2. Expertise with major industrial accounts

Bosch, Coca-Cola, Satair, Clariant: SYBIT supports organizations with technical catalogs, long sales cycles, and complex information systems. These are exactly the types of companies that deploy ambitious B2B platforms.

3. A shared vision for AI in commerce

DJUST invests in AI-driven order automation, while SYBIT focuses on AI agents and sales process automation. This convergence allows us to tackle projects together where the goal is no longer just selling online, but eliminating the manual tasks that weigh down teams.

What type of companies does SYBIT support?

Primarily large-scale manufacturers and distributors in sectors including automotive, construction, consumer goods, machine tools, medical technology, and energy. Having supported over 500 clients, SYBIT specializes in organizations with complex business processes.

Which markets does SYBIT operate in?

SYBIT covers Europe, with a strong historical presence in German-speaking countries and the capability to operate in the UK and Nordic countries, markets where the partnership with DJUST was initiated.